THE PROCESS OF COLLECTING OVERDUE CLAIMS

Abstract

This paper defines concepts related to the process of collecting overdue receivables of bank loan annuities. The standardized billing activities within banking procedures are being demonstrated, such as establishing communication with the debtor and the transfer of receivables to the insurance companies and its collection. By means of appropriate procedures basic business principles and individual activities, i.e. the competencies and responsibilities of individual organizational units of banks that take part in business processes, enable cooperation between various entities and increase the overall business quality, are being established.